Privacy Policy

1. Introduction

Franklin Mechanical Systems, INC. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website franklinmechanicalsystems.agency or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact or service request forms
• Contact us via email or phone
• Request information about our services

This information may include: Name, Email address, Phone number, Physical address, Service requirements and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Schedule and perform HVAC and plumbing services
• Communicate with you about your service requests
• Improve our website and services
• Send you information about our services (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

4. Data Sharing and Third Parties

We do not sell your personal information.

We may share your information with third parties only in the following circumstances:

Service Providers

• FormSubmit.co: Email delivery service for contact forms
• Google Maps: Location services on our Contact page
• Google Fonts: Typography services

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through our cookie consent banner.

Types of Cookies:

• Essential Cookies: Necessary for website functionality (always active)
• Functional Cookies: Remember your preferences (optional)
• Analytics Cookies: Help us understand website usage (optional)

For more information, see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage systems
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Request correction of inaccurate data
• Right to Deletion: Request deletion of your personal data
• Right to Opt-Out: Opt-out of marketing communications
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain data processing activities

To exercise these rights, contact us at mail@franklinmechanicalsystems.agency

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service request data is typically retained for 7 years for business and legal purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 7 above.

Legal Basis for Processing: We process your data based on:

• Your consent
• Performance of a contract
• Legitimate business interests
• Legal obligations

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: